Privacy Policy cm8play

Definitions and Scope of This Policy

This Privacy Policy ("Policy") is published by cm8play and applies to all users who access the website, mobile application or any services provided by the cm8play platform. "Personal Data" refers to any information that can be used to identify you directly or indirectly, including your name, email address, mobile phone number, payment information and account activity records.

By registering an account or continuing to use cm8play services, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this policy, please stop using the platform.

Information We Collect

In operating the platform, cm8play collects various categories of personal data depending on your interaction with our services:

• Account registration information: full name, date of birth, email address, mobile phone number and the username you choose.
• Identity verification information: identity card number (MyKad) or other identification documents required for the Know Your Customer (KYC) process.
• Financial information: e-wallet details (Touch 'n Go eWallet, ShopeePay), online banking accounts (FPX), DuitNow information and cryptocurrency wallet addresses (USDT, BTC, ETH) for deposit and withdrawal purposes.
• Transaction data: deposit and withdrawal records, betting history and all financial activity within the account.
• Technical data: IP address, browser type, operating system, session cookie data and platform access logs.
• Communications: records of conversations with the customer service team via live chat and email.

Purpose of Data Collection and Use

cm8play uses the personal data collected for the following purposes:

• Verifying player identity and processing new account registrations.
• Processing financial transactions including deposits and withdrawals through all supported payment methods.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Complying with legal requirements and applicable international licensing regulations, including anti-money laundering (AML) procedures.
• Detecting and preventing fraud, unauthorised access or any activity that violates the platform's Terms & Conditions.
• Sending promotional information and relevant offers to players who have given consent to receive them.
• Improving products, services and user experience based on analysis of anonymised usage behaviour.

We will not use your personal data for any purpose other than those stated above without first obtaining your consent.

Data Sharing with Third Parties

cm8play does not sell or disclose players' personal information to third parties for commercial purposes. However, in certain circumstances, data may be shared with the following parties:

• Payment processors: financial service providers involved in processing your deposit and withdrawal transactions, subject to strict confidentiality agreements.
• Game software providers: game platform providers operating under data protection agreements for the purpose of running the games you participate in.
• Regulatory authorities: law enforcement agencies or regulatory bodies when required by law or a valid court order.
• Technical service providers: companies providing cloud infrastructure, cybersecurity and technical support services, all of which are subject to data confidentiality agreements.

Every third party that receives cm8play player personal data is bound by data protection obligations that are equivalent to or stricter than this policy.

Cookies and Tracking Technologies

cm8play uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are used for the following purposes:

• Session cookies: required to maintain login status and ensure game sessions run smoothly.
• Preference cookies: store your language settings, layout and game preferences so they do not need to be reconfigured each time you use the platform.
• Analytics cookies: collect anonymous data on usage patterns to help us understand how players interact with the platform and make improvements.

You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality of some platform features.

Data Security and Protection Measures

cm8play implements multiple layers of technical and organisational security to protect player personal data from unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using the latest Transport Layer Security (TLS) protocols.
• Encryption of data stored in databases using recognised industry standards.
• Role-based access controls ensuring only authorised staff can access sensitive data.
• Continuous system monitoring to detect any suspicious activity or intrusion attempts.
• Regular security audits by independent parties to assess the effectiveness of data protection systems.

Cross-Border Data Transfers

As a platform operating under international licensing, cm8play player personal data may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out in compliance with adequate data protection requirements, and appropriate contractual arrangements are in place to ensure an equivalent level of protection.

cm8play ensures that every cross-border data transfer complies with applicable data protection laws and the international licensing standards held by the platform.

Data Retention Period

cm8play retains player personal data for as long as needed to fulfil the purpose of collection or any applicable legal obligations. In general:

• Active account data is retained for as long as the account remains active and in use by the player.
• Financial transaction records are retained for the period required by anti-money laundering regulations and financial reporting requirements.
• After account closure, personal data that is no longer needed will be deleted or anonymised within a reasonable period, unless longer retention is required by law.
• Customer service communication records are retained for a defined period for quality control and dispute resolution purposes.

Changes to This Privacy Policy

cm8play reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to players via in-platform notifications or by email at least seven days before the changes take effect, unless an immediate change is required for legal or security reasons.

It is the player's responsibility to review this Privacy Policy from time to time. Continued use of the cm8play platform after changes take effect will be considered acceptance of the updated terms.

How to Contact Us

If you have any questions regarding this Privacy Policy, wish to make a data rights request, or want to report a concern about how your data is processed, please contact the cm8play customer service team through the following channels:

• Email: [email protected]
• 24/7 live chat available directly within the cm8play platform
• Support in Malay and English

We aim to respond to all privacy-related enquiries within a reasonable period and will process data rights requests in accordance with established procedures.